Table 1 Engaging process orientation to communication while discussing collaboration

In this example, Participant 9 A discussed a variety of IS strategies that impacted the EWI’s outcomes, which engaged the Process orientation to communication with the help of the interviewer’s follow-up questions:

Interviewer: Let’s return to the three strategies that you considered most impactful (…) the first strategy was facilitation. How would you define or describe it? Do you see that strategy as a discrete or single task or a complex and multifaceted strategy?

Participant: I think it’s multifaceted (…) Sometimes it’s taken the form of a nurse Skyping someone on our team to ask questions. Other times, phone calls. Other times, organized meetings with all of the nurses (…)

Interviewer: Is there more that you can say about what the key components or steps are for, for facilitation in the way that you used it?

Participant: I think the first step was just setting up a line of communication (…) and then I think being able to have open communication where you [have] non-judging communication where if there is a problem or if someone needed help, they didn’t feel uncomfortable asking for it. And I think a big part of it was being able to respond in a timely manner (…) So I think that consistency and responsiveness is really important.